Please check the FAQ in the first instance if you have any questions.

Is seating allocated, or is it first come first served?

Tickets are General Admission. Your ticket guarantees a seat  – just not a specific one!

What time does the concert start?

For all of our shows, the doors open at 6.30 pm and the show starts at 7 pm. If your ticket for any reason says anything conflicting, it may be that our ticketing company is based in a country with only one time zone and sometimes they get a little confused by Canada! Suffice to say… without fail, the doors open at 6.30 pm and the show is at 7 pm.

What is the run time of the concert?

Expect an intermission around 7.45 pm with the show ending at approximately 9 pm

Do you offer refunds?

All sales are final, as stated on the Allevents ticketing page where you purchased your tickets. No refunds will be accepted.

What if I can no longer attend?

While your tickets are not refundable or exchangable, they are transferable to a third party . i.e. you may simply give your tickets to someone else to use. They are not transferable to another show.

Can you help us resell our ticket if we can’t attend?

We cannot assist in reselling tickets, nor do we allow sales on our social media due to the abundance of Facebook ticket scammers. We are sorry for this inconvenience, but we must do everything we can to ensure our fans are kept safe from online theft. We suggest you reach out to your friends and family if you would like to resell your tickets.

Should I buy tickets from a third party ticket seller or someone I don’t know?

Our tickets are only sold through our website and through ALLEVENTS.IN. We are not responsible for tickets purchased through unauthorised third parties such as ticket brokers or other online outlets. Tickets purchased from third parties may not be valid and may be unusable for admission. Tickets purchased from third parties may be higher than the ticket’s face value and we will be unable to contact holders of such tickets about program changes or weather updates and rescheduling.

I lost my emailed ticket/ typed in the wrong email address. What do I do?

If you lost your email with your ticket, or you simply typed in the wrong address, don’t worry. We have your details. Please arrive a little early at the show and we’ll do our best to locate you using your name or email address. There is no need to let us know in advance, or request your tickets to be re-sent.

My email only shows as a receipt, not tickets. How do I get my tickets?

You will receive two emails when you purchase your tickets. One is from Stripe, who take ticket payments, the other is from Allevents, who send your tickets. If you gave your cell number, you will also receive your tickets direct to your phone.

If you open your email from Allevents on your phone you may get something that looks like this.

Simply click “View receipt” and you will be able to see your tickets with your QR codes. Alternatively, you can open the email on a computer rather than a phone, and the tickets will be displayed.

I bought tickets for a group, is it OK that you only have my name/email?

Absolutely, but please all check in at the same time! If you come as a group and would like to sit together please try to arrive at 6.30 pm

What do I do when I arrive at the show?

Have your QR code ready for scanning and then come in and choose your seats.

Is there a dress code?

No. There is no dress code, but please do wear something!  

Will there be a concessions stand?

Some of our shows are in town halls and unusual venues. It would be safe to say that concessions are unlikely unless the venue is a theatre and has its own bar, and even then – not guaranteed. We will do our utmost to provide bottled water at every show, but we suggest you bring your own preferred non-alcoholic drinks to be on the safe side.

Will physical tickets be mailed to me?

No. Your QR code acts as your ticket. Please bring it with you (on your phone is fine – no need to print out).

Are the seats comfortable?

We cannot be held responsible for the comfort of the seats provided by each venue we perform at, and we rarely know the quality of the seats until we arrive a couple of hours before you do. If you think you may be uncomfortable please go ahead and bring a cushion.

Is there parking?

We rarely know the parking situation until we get to a venue. We suggest you do your own research and try to allow extra travel time for city venues.

Can we take photographs at the show?

Unless we specifically ask the audience not to, photographs are welcome. We would prefer, however, to see your beautiful faces, rather than the backs of your phones, so please refrain from videoing the concert.

Can I record the concert on my own device to listen later?

Absolutely not, but we will have copies of our live album for sale in the break.

Will you have merchandise for sale?

We will have copies of our most recent albums for sale at the merchandise table, plus Sarah’s book entitled “Are You Sure That’s A Saxophone.” All items are $25 (plus tax) each and we can take cash or card payments.

There is a threat of bad weather tonight. Will you be rescheduling?

If weather forces us to reschedule a show, we will be sure to announce it on our Facebook page, send an email blast to ticket holders, and offer a new date (for which your tickets will be valid) as soon as possible.

What happens if you cancel a show?

In the unlikely event that we cancel a show, we will email all ticketholders immediately and offer them the choice of a refund, transfer to another show or merchandise to the value of your ticket. Please check your email and your spam filter.

How do I find out your other tour dates?

Please visit

I left an answerphone message and you didn’t respond. Why?

We are unable to respond to messages left on our answerphone. Please understand that our hours may be very different to yours.

Ticket price transparency

Your tickets are $35 plus taxes and fees.

I would like to discuss a booking for my venue. Who do I contact?

Please email with as much information about your proposal as possible, including venue capacity,  usual attendance, suggested fee and suggested dates. Please note that we do not perform at non-ticketed events, legions or bars. We also do not work with venues who insist on using their own sound engineer.

I have another question that I’m absolutely certain you haven’t answered

Please email Please note that if you email with a question already answered above, or your message is offensive, you will not receive a response.

We’re looking forward to seeing you! In the meantime, you can follow us on Facebook ( or Spotify (

Rob and Sarah