CONCERT FAQ

RED DIRT SKINNERS CONCERTS – FAQ

How do I buy tickets?

Is seating allocated, or is it first come first served?

Tickets are General Admission/Rush Seating. Your ticket guarantees a seat  – just not a specific one!

What time does the concert start?

For all of our shows, the doors open at 6.30 pm and the show starts at 7 pm. We suggest arriving at 6.30pm to choose your seats. If your ticket for any reason says anything conflicting, it may be that your ticket has been added to your google calendar with the wrong time zone. Suffice to say… without fail, the doors open at 6.30 pm and the show is at 7 pm.

What is the run time of the concert?

Expect an intermission around 7.45 pm with the show ending at approximately 9 pm

Do you offer refunds?

All sales are final, as stated on the Allevents ticketing page where you purchased your tickets. No refunds will be accepted. 

Please see below for policies regarding postponement/cancellation of shows.

What if I can no longer attend?

While your tickets are not refundable or exchangable, they are transferable to a third party . i.e. you may simply give your tickets to someone else to use. You do not need to tell us that you have done this. Please simply pass on your QR code to the new attendee. Your tickets are not transferable to another show.

What if I or one of my group test positive for COVID-19?

Can you help us resell our ticket if we can’t attend?

We cannot assist in reselling tickets, nor do we allow sales on our social media due to the abundance of Facebook ticket scammers. We are sorry for this inconvenience, but we must do everything we can to ensure our fans are kept safe from online theft. We suggest you reach out to your friends and family if you would like to resell your tickets. Repeated attempts to sell on our social media will result in you being banned from our page. We take our fans online safety very seriously.

Should I buy tickets from a third party ticket seller or someone I don’t know?

Our tickets are only sold through our website and through ALLEVENTS.IN. We are not responsible for tickets purchased through unauthorised third parties such as ticket brokers or other online outlets. Tickets purchased from third parties may not be valid and may be unusable for admission. Tickets purchased from third parties may be higher than the ticket’s face value and we will be unable to contact holders of such tickets about program changes or weather updates and rescheduling.

I believe I didn’t receive my tickets.

If your credit card statement shows the ticket purchase then the tickets have been issued. Please double check your spam filter and search your emails and text messages for “allevents” and you should find them unless you typed in the wrong email address or cell number. If you still can’t find them, please try to arrive at 6.30pm and please be patient while we locate your tickets on the day.  We do not resend tickets.

I lost my emailed ticket/ typed in the wrong email address. What do I do?

If you lost your email with your ticket, or you simply typed in the wrong address, don’t worry. If your credit card statement shows a purchase, then we have your details. Please be patient when you arrive (it will take longer to check you in) and we’ll locate you using your name or email address. There is no need to let us know in advance, or request your tickets to be re-sent.

I downloaded the tickets email to my computer. How do I print it or get it onto my phone.

This is a tech support issue, not a ticketing issue. Please reach out to someone with technical skills who may be able to help you. If you gave your cell number at the time of purchase,  your tickets will have also been delivered to your cell by text. Please check your text history to find them.

My email only shows as a receipt, not tickets. How do I get my tickets?

If you open your email from Allevents on your phone you may get something that looks like this.

Simply click “View receipt” and you will be able to see your tickets with your QR codes. Alternatively, you can open the email on a computer rather than a phone, and the tickets will be displayed.

I bought tickets for a group, is it OK that you only have my name/email?

Absolutely, but please all check in at the same time! If you come as a group and would like to sit together please try to arrive at 6.30 pm

What do I do when I arrive at the show?

Have your QR code ready for scanning and then come in and choose your seats.

Is there a dress code?

No. There is no dress code, but please do wear something!

I have mobility issues/ I would like to select a specific seat. Can you help?

Will there be a concessions stand?

Some of our shows are in town halls and unusual venues. It would be safe to say that concessions are unlikely unless the venue is a theatre and has its own bar, and even then – not guaranteed. We will do our utmost to provide bottled water at every show, but we suggest you bring your own preferred non-alcoholic drinks to be on the safe side.

Will physical tickets be mailed to me?

No. Your QR code acts as your ticket. Please bring it with you (on your phone is fine – no need to print out).

Are the seats comfortable?

We cannot be held responsible for the comfort of the seats provided by each venue we perform at, and we rarely know the quality of the seats until we arrive a couple of hours before you do. If you think you may be uncomfortable please go ahead and bring a cushion.

Is there parking?

We rarely know the parking situation until we get to a venue. We suggest you do your own research and try to allow extra travel time for city venues.

Is the show suitable for children?

A Red Dirt Skinners concert is performed to a seated, listening audience. Whilst there is no bad language or adult themes, we would suggest you carefully consider if you think they would be able to sit quietly and not disturb other audience members for a couple of hours. Well-behaved children (and adults!) are most welcome.

Can we take photographs at the show?

Unless we specifically ask the audience not to, photographs are welcome. However, we insist that you refrain from videoing the concert.

Can I record the concert on my own device to listen later?

Absolutely not, but we will have copies of our live album for sale in the break.

Will you have merchandise for sale?

We will have copies of our most recent albums for sale at the merchandise table, plus Sarah’s book entitled “Are You Sure That’s A Saxophone.” All items are $25 (plus tax) each and we can take cash or card payments.

There is a threat of bad weather tonight. Will you be rescheduling?

If weather forces us to reschedule a show, we will be sure to announce it on our Facebook page, send an email blast to ticket holders, and offer a new date (for which your tickets will be valid) as soon as possible.

What happens if you postpone a show?

What happens if you cancel a show?

In the extremely unlikely event that we cancel a show, we will email all ticketholders immediately and offer them the choice of a refund, transfer to another show or merchandise to the value of your ticket. Please check your email and your spam filter carefully. Requests for a refund or transfer more than 5 days after the original date of the show are ineligible.

How do I find out your tour dates?

Please visit http://www.reddirtskinners.com/tour-dates

I left an answerphone message and you didn’t respond. Why?

We are unable to respond to messages to our (outgoing only) phone. Please understand that our hours may be very different to yours.

I left a Facebook message and you didn’t respond. Why?

We are unable to respond to messages to our Facebook page. Please understand that our hours may be very different to yours.

Ticket price transparency

All tickets are $37.50 plus taxes and ticket company fees.

I would like to discuss a booking for my venue. Who do I contact?

If you are a soft-seat venue with a capacity of at least 150, we may be interested in working with you. Please email info@sidegoat.com with as much information about your proposal as possible, including venue capacity,  usual attendance, suggested fee and suggested dates. HOWEVER, to save you time, please note that we do not perform at non-ticketed events, legions, house concerts, outdoor events, bars or last-minute bookings. We also do not work with venues who insist on using their own sound engineer. Please don’t be offended if you fit into any of these categories. We are simply passionate about creating an atmosphere that best suits our show and ensures the best possible experience for our audiences. Please note that this email address is ONLY for booking and interview enquiries. Messages of a different nature will not receive a response. If we are interested in working with you, you will hear from Sidegoat Productions.

I’d love to see you perform in my town. How do I make that happen?

A few times a year, we put out a message on Facebook asking our followers where they would like to see us perform. We compile our tour dates based almost exclusively on the responses.

Media/Interview requests

Please email info@sidegoat.com Please note that this email address is ONLY for booking and interview enquiries. Messages of a different nature will not receive a response.

Opening slot requests

Thank you for your interest but we do not book opening acts for our shows.

I enjoyed your show and would like to leave a review somewhere!

Thank you so much. We appreciate you. Truly. Our ticketing company randomly selects a few people to ask for a review, so if you weren’t chosen, and still want to leave a comment, please do so on our Facebook page. We read all of them! facebook.com/reddirtskinners, or better still, tell your friends!

I have another question that I’m absolutely certain you haven’t answered

Our hours may be very different to yours. Questions that require a response may be delayed
while we are touring. Questions that are covered above or are of an offensive/aggressive nature will not receive a response. With the above in mind, if you are absolutely certain that we have not covered your question above, please email QuestionNotCoveredByFAQ@reddirtskinners.com  

We’re looking forward to seeing you! In the meantime, you can follow us on Facebook (facebook.com/reddirtskinners) or Spotify (https://open.spotify.com/artist/00VKEHqGpOOB2lby7X5pyn)

Rob and Sarah